FAQs

Are the products organic?

Our key ingredient, the coconut oil is certified organic.   Some of our other key ingredients are organic and are marked on the label.

Are the products suitable for vegans?

Coconut Tree products do not contain animal derived ingredients and are suitable for vegans with the exception of our Coconut Calm Balm which contains lanolin and beeswax.

Are the products suitable for Asian hair?

Our products are suitable for all hair types including Asian hair as the coconut oil in our products has the ability to penetrate the hair cuticle and nourish the hair from the inside. Our products will not weigh your hair down or leave an oil residue.

Are the products suitable for coloured hair?

Our hair care range is a great way to revitalize and nurture colour treated hair to deeply moisturize and add proteins to restore strength and lustre.

Are Down to Earth’s products certified natural or organic?

Natural and organic product certifications can be costly and these costs are often passed onto the customer. At Down To Earth Care, we have chosen to keep our products affordable.

The individual organic ingredients we use in our products are certified.

Overall, we adhere as far as possible to the standards of natural and organic certification. We also help our customers make informed decisions by availing as much information as possible about our processes and products on our websites or to call & email us.

Are the products natural?

Our products contain only natural or naturally derived ingredients. As 60% of what you apply to your skin is absorbed into your bloodstream, we believe that what goes on your skin and hair should not only be effective but should also be good enough to eat.
To keep our products fresh, we use natural preservative systems approved for use in natural cosmetics and antioxidants that are very effective in maintaining the freshness of every product.

Can Emu Oil Be Used For Arthritis?

Research done in universities & hospitals proved scientifically that emu oil possesses anti-inflammatory qualities that helps reduce arthritis and pain. Emu Tracks Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration and 100% natural with no added chemicals, additives and preservatives. It has no known side effects and does not interfere with other medications. How to use: Massage Emu Oil Balm into the affected area 3-4 times daily for better results. For chronic cases, supplement with oral consumption of Emu Tracks Emu Oil Capsules up to 3 capsules, 3 times per day.

Can I Apply Emu Oil For Baby Eczema?

Emu Oil For Baby Eczema

ABSOLUTELY! Test results show that Emu Oil is HYPOALLERGENIC and does not cause any irritation on a baby’s sensitive skin. It is suitable for ALL skin types. Try It!

Can I Apply Emu Oil On My Swollen Eyelids?

Emu oil from Emu Tracks is Hypoallergenic and suitable for ALL skin types on Any affected areas of the body without side effects. Emu Oil contains No Preservatives, Additives, Chemicals, Fragrance or Petrochemicals that may irritate sensitive skin. It does not sting when applied to open cuts and wounds. Therefore, it should not be painful when it accidentally gets into the eyes. H0wever, in the unlikely event that there is discomfort when it gets into eyes, flush with a lot of water and consult a physician if needed.

Can I Take Emu Oil Capsules With Other Medications?

Emu oil is a source of Essential Fatty Acids, Omega 3,6 & 9. It is used as a supplement (not medication) for good health and well being. As such, Emu Oil Capsules can be taken with other medications, without complications or side effects.

Can I use Coconut Tree products during pregnancy?

Our products are gentle and non-toxic and should be safe to use during pregnancy, however as some contain essential oils it is always wise to read the label and to consult your doctor if in doubt and when using new products during pregnancy.

Can I Apply Emu Oil On My Lips?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied to areas near the mouth, lips because it is even safe to be taken orally. Emu Oil is a superior moisturiser suitable as a lip balm as well.

Can Young Children Take Emu Oil Capsules?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is safe to be taken orally by children. However, if very young children have problems swallowing the Emu Oil Capsules, it is advisable to cut the capsule and mix the emu oil contents with their juices, drinks or food that they are eating or drinking. In fact, the grade of oil found in the bottles of Emu Tracks Emu Oil are of the same food and therapeutic grade as the capsules. Even though it can also be taken right off the bottle, care must be taken to ensure that the nozzle is clean and free from contaminants during daily use.

Can Coconut Tree products be used on children and infants?

Yes, our products are gentle enough to be used on children. Our Coconut Calm Balm has been specially formulated for use on babies and does not contain fragrance or essential oils.

Does Emu Oil Smell?

Emu Tracks Emu Oil is fragrance-free. There are no additives, chemicals or preservatives added to our oil. So, Emu Oil does have a very faint smell just like any oil from fats. However, about 15mins after application, the oil is fully absorbed into the skin, leaving no residue or smell. Some customers actually add a few drops of Lavender essential oil into a bottle of emu oil for a nice smelling application.

Do your products contain parabens, sulphates or mineral oils?

Our products do not contain sulphates (SLS, SLES), synthetic colours or fragrances. We use coconut or naturally derived, non-drying ingredients such as Coco Glucoside derived from coconut oil and fruit sugar for cleansing hair and skin without stripping the skin’s natural oils.
We do not use mineral oils, only naturally derived plant and seed based oils such as coconut oil, rosehip oil, jojoba oil. All ingredients are listed on our website and on our product labels.

Emu Tracks: Therapeutic Grade Certification


Emu Tracks Emu Oil Products are Certified By The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks is the standard oil for most emu oil research in Australian universities & hospitals. This gives you peace of mind to know that you are paying for quality when you buy Emu Tracks products.

Faulty or Wrong Products

In the unlikely event the product is faulty, or it is not the product you ordered please contact Nature Sanctuary Pte Ltd at +65 90266800 or email EmuTracksAsia@gmail.com within 14 days of receipt of your order.

How Many Emu Oil Capsules Can I Take?

Emu Tracks Emu Oil Capsules are 750mg per capsule of Therapeutic Grade Certified, Bio Active™ Emu Oil Depending on severity of skin or arthritic condition, Take 3 capsules, 2 to 3 times per day for above mentioned conditions of skin, pain & arthritis Or Take 3 per day for general health and well being.

How To Use Emu Oil?

Emu Oil Can Applied Topically Or Taken Orally.

Topically: Apply a small quantity to affected skin condition ONE drop covers the size of one’s palm Spread it out evenly Emu oil will be absorbed within 15mins and does not feel oily IF it feels oily after this time, you’ve probably applied too much Apply as often as needed, whenever it feels itchy. Emu Tracks Emu Oil contains no preservatives, chemicals & additives and Does Not Cause Any Side Effects. It is suitable to be applied around the eyes and on lips. Orally: Emu Tracks Emu Oil Capsules are 750mg per capsule of Certified Therapeutic Grade, Bio Active™ Emu Oil Take 3 capsules, 2-3 times per day depending on severity of skin, pain & arthritic condition Take 3 per day for general health & well being

How long do your products last once opened?

We recommend using each product within 6 months of opening.

How do I use the products?

Please refer to our ‘How to Use guide’ for each product.

How are Down to Earth products manufactured?

Down to Earth’s products are manufactured and packed by specialists in organic and natural skincare, under clinical conditions and quality assured in a laboratory. Our manufacturing facility is one of few facilities in South Africa that adheres to the strict guidelines of ECOCERT accreditation.

ECOCERT is the largest organic certification organisation in the world.

Is Emu Oil Suitable For Sensitive Skin?

Answer: 100% YES! Scientific studies shows that Emu Tracks Emu Oil is HYPOALLERGENIC & TGA Certified, it is therefore suitable for ALL skin types including sensitive and baby skin. In addition, Emu Tracks Pure Emu Oil is 100% Natural with No Additives, Preservatives, Colorings, Fragrances or Petrochemicals. Go to these locations and Buy & Try It!

Is Emu Oil Safe For Eczema, Dry & Itchy, Sensitive Skin?

Short Answer – YES! Emu Oil is a superb moisturizer with fast penetrating, anti-inflammatory properties, so it is able to deliver fast & effective relief to affected areas. Emu Tracks Emu Oil is Certified Therapeutic Grade by Therapeutic Goods Administration, Dept of Health of the Australian Govt. It does not contain preservatives, chemicals, additives, coloring or fragrances and is even safe for consumption. It has been tested in research institutions both in Australia & US and has No Known Side Effects.

Is It Painful To Apply Emu Oil On Open Wounds?

Emu Oil does not sting or cause more pain when applied directly to open wounds, burns or cuts. Emu Oil offers relief and rapid cell regeneration to the affected areas.

Is the topical use of essential oils safe during pregnancy?

There are a wide variety of opinions on the use of essential oils while pregnant. The main concerns are the risk of essential oil compounds crossing over into the placenta and the possibility of miscarriage during the first trimester.

The essential oils used in Down To Earth Care products are diluted below 1% and as a result will not have any adverse effect during pregnancy. Since there are no records of birth abnormalities due to essential oils, either by inhalation or by topical application, you can be assured that Down to Earth products are absolutely safe to use.

Read our blogpost to find out more about the essential oils we use in our products: The role of essential oils in skincare

Orders & Delivery

All orders will only be dispatched when full payment of goods is received. We dispatch orders on the same day or next business day in most cases. Local deliveries within Singapore, packages are sent by SingPost Smartpac or QExpress. Outside of Singapore, parcels are sent via DHL.
Nature’s Sanctuary (EmuTracksAsia.com) is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Replacement items will be dispatched at our discretion after we have determined the cause.
.

Returns Policy

As our customers, you are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase Emu Tracks Emu Oil Products imported by Nature Sanctuary Pte Ltd. If for any reason you are not completely satisfied with any purchase(s) you made, we are happy to offer refunds, exchanges or replacements on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Nature Sanctuary Pte Ltd is committed to its obligations to consumers under Singapore laws. Each request for an exchange or refund will be dealt with on its merits.

Refund Method

Refunds from orders in EmuTracksAsia.com will be credited to your credit card / bank account directly.

Where are our products made?

We are 100% Australian owned and our products are fully manufactured in Queensland, Australia.

Where Can I Buy Emu Oil Products?

Outlet Locations To Buy Emu Oil

For Emu Tracks Bio Active™ Emu Oil Products are conveniently located in the following locations. Almost ALL pickup points are situated near MRT stations and Thomson Medical Hospital pharmacy. Now, Emu Oil’s Effective Fast Relief is made even FASTER! Addresses here EmuTracksAsia.com/Outlets

What To Do If I Accidentally Ingest Emu Oil?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied areas near the mouth, lips because it is even safe to be taken orally. It is suitable for all skin types includng infants, since it is Mild & Hypoallergenic.

What Makes Emu Oil So Effective?

Emu Oil from the Australian native bird of the Emu is primarily comprised of essential fatty acids. These Omegas 3,6 & 9 are essential for health and well being as it is not produced in human beings. Consuming essential fatty acids is helpful in treatment of skin problems, arthritic conditions and gastro-intestinal conditions. Emu Oil is also rich in vitamins A,D,E & F. EmuTracks Bio-Active™ Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks proprietary rendering of the emu oil maximises the therapeutic activity in the oil. It is 100% Natural and contains No Preservatives, Additives, Colourings, Fragrances or Petrochemicals.

What’s The Difference Between Australian & American or Other Emu Oil?

Plattsburgh State University of New York. Volume 5 (2011) 77 Titled ;” An ecological and cultural review of the emu (Dromaius novaehollandiae) By Carroll and Christopher T. Martine “Therapeutic properties can vary greatly depending on the diet and lifestyle of individual birds.” “The Whitehouse et al. (1998) study also produced evidence that among farmed birds, oil from those farmed in Australia had far better therapeutic properties than those farmed in North America or Europe. There is 1-2% of emu oil composition that has not been positively identified, but it is thought to contain a varying mixture of natural antioxidants and other enhancers (Lindsay 2010). The Australian birds were farmed by Aborigines, suggesting that a more natural, stress-free state (due to a unique knowledge of the emu that is not present in the west) creates a more therapeutic composition in the oil (Lindsay 2010).” Emus are native to Australia and therefore any attempts to breed from a flock of birds outside of Australia, no matter how huge, will be limited and naturally affect the quality of the oil.

What is Down to Earth product packaging made of?

All product jars are made of Polypropylene (PP) which is a thermoplastic polymer (plastic). Its plastic recyclable code is ‘5’. Our product tubes are made of low-density polyethylene (LDPE) which is a thermoplastic made from the monomer ethylene (plastic). Its plastic recyclable code is ‘4’. These plastics do not leach harmful chemicals and have high resistance to solvents. They are considered safe. Our product cartons are made of recyclable paper. All these materials comply with ECOCERT packaging material regulations.

What does 'pH balanced for skin' mean?

The outermost layer of the skin (epidermis) is slightly acidic, ranging between a pH level of 5.4 and 6.5. When the pH of the skin is disrupted and becomes alkaline (often a side effect of common soaps) the skin becomes dehydrated, irritated, flaky, rough and prone to infection.

All Down to Earth products are pH balanced for normal and healthy skin at a level of 5.5.

What ingredients do Down to Earth avoid including in their products?

Listed below are some of the most common toxic ingredients used in conventional skincare, but this list is not exhaustive. We adhere to avoid using ingredients prohibited by ECOCERT. Some of these ingredients are harmful to human beings and many others are officially labelled as “probably” harmful to humans, we encourage you to read labels and avoid buying products containing these ingredients. Another major cause for concern is that many of these ingredients are washed down drains in large quantities. These end up in our waterways, damaging our environment and disrupting our ecosystems.

Here’s a list of ingredients to watch out for:
• Petrochemicals such as propylene glycol, polyethylene glycol (PEG), petrolatum, mineral oil, petroleum jelly and paraffin wax
• Ethanolamines such as diethanolamine (DEA), triethanolamine (TEA) and monoethanolamine (MEA)
• Sulphated surfactants which include sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES)
• Parabens which include methylparaben, proplyparaben and butylparaben
• Phthalathes (usually hidden in ingredients like “parfum” or “fragrance”)
• Artificial colours, dyes and fragrances

Will the coconut oil weigh my hair down or make my hair oily?

No, our products are formulated to leave your hair soft and silky without weighing it down or resulting in oily hair and scalp.

Who are Beauty Without Cruelty?

Beauty Without Cruelty (BWC) is an animal rights organisation worldwide that endorses products which are not tested on animals.

Their endorsement policies are strict, ensuring adherence to true humane status. Products are not allowed to contain substances obtained as a result of the suffering or death of an animal and attested by written assurances from ingredient supply companies.

Their mission is to bring about change in South Africa for the ethical testing of cosmetics and personal care products. The European Union, India, Israel and now Brazil have all banned animal testing, proving it is possible to have a thriving cosmetics industry without cruel animal tests.

Their approved list of products is known as the humane guide. Down to Earth listed and endorsed on the humane guide.

Who are ECOCERT?

ECOCERT is an organic certification organisation which was founded in France. Though based in Europe, it conducts inspections in over 80 countries, effectively making it one of the largest and renowned organic certification organisations in the world. It was the very first certification body to develop standards for “natural and organic cosmetics”. Down to Earth Care products adheres to their strict standards.

Why is argan and coconut oil included in the hair products?The coconut oil in

our products coconut oil is combined with argan oil to enhance the moisturizing qualities and get the best from both of these natural hair treatments. We combine the argan oil for its high antioxidant & cuticle sealing qualities to protect from UV, dryness and environmental stressors with coconut oil for it’s ability to deeply penetrate the hair shaft and nourish hair and scalp with essential fatty acids and hair proteins. The coconut oil also offers antibacterial and antifungal properties to hair follicles and scalp.

Why are Down to Earth products 99.5% natural?

To ensure product stability and quality, we use two preservatives in very small quantities which are known to be safe, namely Benzyl Alcohol and Dehydroacetic Acid. These two synthetic ingredients are ECOCERT approved preservatives based on nature identical compounds.

Why use natural products?

Natural products are made up of only, or almost only, natural ingredients and are manufactured with appropriate processes to maintain ingredient purity. Natural products use no animal testing in its development, use biodegradable ingredients and environmentally sensitive packaging. Natural products avoid any ingredients with a suspected human health risk and are devoid of parabens, petroleum compounds and synthetic fragrances. The ethos of the natural product producer is to be transparent and to fully disclose ingredients accurately and truthfully.

Why would you want anything else? At Down to Earth we believe the Earth provides all you need to nurture and heal.

Read our blogpost for more information: Why go natural? And what you should know when you do

Why is the texture, colour and viscosity different from previous bottle?

Emu oil is a natural product. It is produced in batches and the texture, colour can differ from batch to batch depending on the emu birds. The texture can range from clear looking oil to milky, creamy to grainy feel. The viscosity also differs, more so in colder climate. Like other oils, emu oil will be slow flowing or even harden if the weather is cold enough. All these do not affect the efficacy of the oil. Emu Tracks also ensures that the products are produced fresh when the order is made and thus all products are within the expiry date.

Why is the vegan status of Down to Earth products important?

Vegans adopt a lifestyle that avoids animal exploitation and cruelty. This includes food, clothes, and products. Veganism is growing in popularity as many practises related to animals are cause for concern from a cruelty, sustainability and environmental aspect.

Down to Earth Care products are vegan-friendly and we are listed on the Vegan SA directory and comply with their strict listing criteria. The one exception is the use of beeswax in our African Potato Cream.

Orders & Delivery

All orders will only be dispatched when full payment of goods is received. We dispatch orders on the same day or next business day in most cases. Local deliveries within Singapore, packages are sent by SingPost Smartpac or QExpress. Outside of Singapore, parcels are sent via DHL.
Nature’s Sanctuary (EmuTracksAsia.com) is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Replacement items will be dispatched at our discretion after we have determined the cause.
.

Faulty or Wrong Products

In the unlikely event the product is faulty, or it is not the product you ordered please contact Nature Sanctuary Pte Ltd at +65 90266800 or email EmuTracksAsia@gmail.com within 14 days of receipt of your order.

Refund Method

Refunds from orders in EmuTracksAsia.com will be credited to your credit card / bank account directly.

Returns Policy

As our customers, you are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase Emu Tracks Emu Oil Products imported by Nature Sanctuary Pte Ltd. If for any reason you are not completely satisfied with any purchase(s) you made, we are happy to offer refunds, exchanges or replacements on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Nature Sanctuary Pte Ltd is committed to its obligations to consumers under Singapore laws. Each request for an exchange or refund will be dealt with on its merits.

Are the products organic?

Our key ingredient, the coconut oil is certified organic.   Some of our other key ingredients are organic and are marked on the label.

Are the products natural?

Our products contain only natural or naturally derived ingredients. As 60% of what you apply to your skin is absorbed into your bloodstream, we believe that what goes on your skin and hair should not only be effective but should also be good enough to eat.
To keep our products fresh, we use natural preservative systems approved for use in natural cosmetics and antioxidants that are very effective in maintaining the freshness of every product.

Do your products contain parabens, sulphates or mineral oils?

Our products do not contain sulphates (SLS, SLES), synthetic colours or fragrances. We use coconut or naturally derived, non-drying ingredients such as Coco Glucoside derived from coconut oil and fruit sugar for cleansing hair and skin without stripping the skin’s natural oils.
We do not use mineral oils, only naturally derived plant and seed based oils such as coconut oil, rosehip oil, jojoba oil. All ingredients are listed on our website and on our product labels.

Are the products suitable for vegans?

Coconut Tree products do not contain animal derived ingredients and are suitable for vegans with the exception of our Coconut Calm Balm which contains lanolin and beeswax.

Can I use Coconut Tree products during pregnancy?

Our products are gentle and non-toxic and should be safe to use during pregnancy, however as some contain essential oils it is always wise to read the label and to consult your doctor if in doubt and when using new products during pregnancy.

Can Coconut Tree products be used on children and infants?

Yes, our products are gentle enough to be used on children. Our Coconut Calm Balm has been specially formulated for use on babies and does not contain fragrance or essential oils.

Where are our products made?

We are 100% Australian owned and our products are fully manufactured in Queensland, Australia.

How long do your products last once opened?

We recommend using each product within 6 months of opening.

How do I use the products?

Please refer to our ‘How to Use guide’ for each product.

Are the products suitable for Asian hair?

Our products are suitable for all hair types including Asian hair as the coconut oil in our products has the ability to penetrate the hair cuticle and nourish the hair from the inside. Our products will not weigh your hair down or leave an oil residue.

Are the products suitable for coloured hair?

Our hair care range is a great way to revitalize and nurture colour treated hair to deeply moisturize and add proteins to restore strength and lustre.

Why is argan and coconut oil included in the hair products?The coconut oil in

our products coconut oil is combined with argan oil to enhance the moisturizing qualities and get the best from both of these natural hair treatments. We combine the argan oil for its high antioxidant & cuticle sealing qualities to protect from UV, dryness and environmental stressors with coconut oil for it’s ability to deeply penetrate the hair shaft and nourish hair and scalp with essential fatty acids and hair proteins. The coconut oil also offers antibacterial and antifungal properties to hair follicles and scalp.

Will the coconut oil weigh my hair down or make my hair oily?

No, our products are formulated to leave your hair soft and silky without weighing it down or resulting in oily hair and scalp.

Why use natural products?

Natural products are made up of only, or almost only, natural ingredients and are manufactured with appropriate processes to maintain ingredient purity. Natural products use no animal testing in its development, use biodegradable ingredients and environmentally sensitive packaging. Natural products avoid any ingredients with a suspected human health risk and are devoid of parabens, petroleum compounds and synthetic fragrances. The ethos of the natural product producer is to be transparent and to fully disclose ingredients accurately and truthfully.

Why would you want anything else? At Down to Earth we believe the Earth provides all you need to nurture and heal.

Read our blogpost for more information: Why go natural? And what you should know when you do

Why are Down to Earth products 99.5% natural?

To ensure product stability and quality, we use two preservatives in very small quantities which are known to be safe, namely Benzyl Alcohol and Dehydroacetic Acid. These two synthetic ingredients are ECOCERT approved preservatives based on nature identical compounds.

What is Down to Earth product packaging made of?

All product jars are made of Polypropylene (PP) which is a thermoplastic polymer (plastic). Its plastic recyclable code is ‘5’. Our product tubes are made of low-density polyethylene (LDPE) which is a thermoplastic made from the monomer ethylene (plastic). Its plastic recyclable code is ‘4’. These plastics do not leach harmful chemicals and have high resistance to solvents. They are considered safe. Our product cartons are made of recyclable paper. All these materials comply with ECOCERT packaging material regulations.

How are Down to Earth products manufactured?

Down to Earth’s products are manufactured and packed by specialists in organic and natural skincare, under clinical conditions and quality assured in a laboratory. Our manufacturing facility is one of few facilities in South Africa that adheres to the strict guidelines of ECOCERT accreditation.

ECOCERT is the largest organic certification organisation in the world.

What does 'pH balanced for skin' mean?

The outermost layer of the skin (epidermis) is slightly acidic, ranging between a pH level of 5.4 and 6.5. When the pH of the skin is disrupted and becomes alkaline (often a side effect of common soaps) the skin becomes dehydrated, irritated, flaky, rough and prone to infection.

All Down to Earth products are pH balanced for normal and healthy skin at a level of 5.5.

Is the topical use of essential oils safe during pregnancy?

There are a wide variety of opinions on the use of essential oils while pregnant. The main concerns are the risk of essential oil compounds crossing over into the placenta and the possibility of miscarriage during the first trimester.

The essential oils used in Down To Earth Care products are diluted below 1% and as a result will not have any adverse effect during pregnancy. Since there are no records of birth abnormalities due to essential oils, either by inhalation or by topical application, you can be assured that Down to Earth products are absolutely safe to use.

Read our blogpost to find out more about the essential oils we use in our products: The role of essential oils in skincare

Who are Beauty Without Cruelty?

Beauty Without Cruelty (BWC) is an animal rights organisation worldwide that endorses products which are not tested on animals.

Their endorsement policies are strict, ensuring adherence to true humane status. Products are not allowed to contain substances obtained as a result of the suffering or death of an animal and attested by written assurances from ingredient supply companies.

Their mission is to bring about change in South Africa for the ethical testing of cosmetics and personal care products. The European Union, India, Israel and now Brazil have all banned animal testing, proving it is possible to have a thriving cosmetics industry without cruel animal tests.

Their approved list of products is known as the humane guide. Down to Earth listed and endorsed on the humane guide.

Why is the vegan status of Down to Earth products important?

Vegans adopt a lifestyle that avoids animal exploitation and cruelty. This includes food, clothes, and products. Veganism is growing in popularity as many practises related to animals are cause for concern from a cruelty, sustainability and environmental aspect.

Down to Earth Care products are vegan-friendly and we are listed on the Vegan SA directory and comply with their strict listing criteria. The one exception is the use of beeswax in our African Potato Cream.

What ingredients do Down to Earth avoid including in their products?

Listed below are some of the most common toxic ingredients used in conventional skincare, but this list is not exhaustive. We adhere to avoid using ingredients prohibited by ECOCERT. Some of these ingredients are harmful to human beings and many others are officially labelled as “probably” harmful to humans, we encourage you to read labels and avoid buying products containing these ingredients. Another major cause for concern is that many of these ingredients are washed down drains in large quantities. These end up in our waterways, damaging our environment and disrupting our ecosystems.

Here’s a list of ingredients to watch out for:
• Petrochemicals such as propylene glycol, polyethylene glycol (PEG), petrolatum, mineral oil, petroleum jelly and paraffin wax
• Ethanolamines such as diethanolamine (DEA), triethanolamine (TEA) and monoethanolamine (MEA)
• Sulphated surfactants which include sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES)
• Parabens which include methylparaben, proplyparaben and butylparaben
• Phthalathes (usually hidden in ingredients like “parfum” or “fragrance”)
• Artificial colours, dyes and fragrances

Are Down to Earth’s products certified natural or organic?

Natural and organic product certifications can be costly and these costs are often passed onto the customer. At Down To Earth Care, we have chosen to keep our products affordable.

The individual organic ingredients we use in our products are certified.

Overall, we adhere as far as possible to the standards of natural and organic certification. We also help our customers make informed decisions by availing as much information as possible about our processes and products on our websites or to call & email us.

Who are ECOCERT?

ECOCERT is an organic certification organisation which was founded in France. Though based in Europe, it conducts inspections in over 80 countries, effectively making it one of the largest and renowned organic certification organisations in the world. It was the very first certification body to develop standards for “natural and organic cosmetics”. Down to Earth Care products adheres to their strict standards.

Does Emu Oil Smell?

Emu Tracks Emu Oil is fragrance-free. There are no additives, chemicals or preservatives added to our oil. So, Emu Oil does have a very faint smell just like any oil from fats. However, about 15mins after application, the oil is fully absorbed into the skin, leaving no residue or smell. Some customers actually add a few drops of Lavender essential oil into a bottle of emu oil for a nice smelling application.

Why is the texture, colour and viscosity different from previous bottle?

Emu oil is a natural product. It is produced in batches and the texture, colour can differ from batch to batch depending on the emu birds. The texture can range from clear looking oil to milky, creamy to grainy feel. The viscosity also differs, more so in colder climate. Like other oils, emu oil will be slow flowing or even harden if the weather is cold enough. All these do not affect the efficacy of the oil. Emu Tracks also ensures that the products are produced fresh when the order is made and thus all products are within the expiry date.

How To Use Emu Oil?

Emu Oil Can Applied Topically Or Taken Orally.

Topically: Apply a small quantity to affected skin condition ONE drop covers the size of one’s palm Spread it out evenly Emu oil will be absorbed within 15mins and does not feel oily IF it feels oily after this time, you’ve probably applied too much Apply as often as needed, whenever it feels itchy. Emu Tracks Emu Oil contains no preservatives, chemicals & additives and Does Not Cause Any Side Effects. It is suitable to be applied around the eyes and on lips. Orally: Emu Tracks Emu Oil Capsules are 750mg per capsule of Certified Therapeutic Grade, Bio Active™ Emu Oil Take 3 capsules, 2-3 times per day depending on severity of skin, pain & arthritic condition Take 3 per day for general health & well being

Emu Tracks: Therapeutic Grade Certification


Emu Tracks Emu Oil Products are Certified By The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks is the standard oil for most emu oil research in Australian universities & hospitals. This gives you peace of mind to know that you are paying for quality when you buy Emu Tracks products.

Can I Apply Emu Oil For Baby Eczema?

Emu Oil For Baby Eczema

ABSOLUTELY! Test results show that Emu Oil is HYPOALLERGENIC and does not cause any irritation on a baby’s sensitive skin. It is suitable for ALL skin types. Try It!

Is Emu Oil Suitable For Sensitive Skin?

Answer: 100% YES! Scientific studies shows that Emu Tracks Emu Oil is HYPOALLERGENIC & TGA Certified, it is therefore suitable for ALL skin types including sensitive and baby skin. In addition, Emu Tracks Pure Emu Oil is 100% Natural with No Additives, Preservatives, Colorings, Fragrances or Petrochemicals. Go to these locations and Buy & Try It!

Where Can I Buy Emu Oil Products?

Outlet Locations To Buy Emu Oil

For Emu Tracks Bio Active™ Emu Oil Products are conveniently located in the following locations. Almost ALL pickup points are situated near MRT stations and Thomson Medical Hospital pharmacy. Now, Emu Oil’s Effective Fast Relief is made even FASTER! Addresses here EmuTracksAsia.com/Outlets

How Many Emu Oil Capsules Can I Take?

Emu Tracks Emu Oil Capsules are 750mg per capsule of Therapeutic Grade Certified, Bio Active™ Emu Oil Depending on severity of skin or arthritic condition, Take 3 capsules, 2 to 3 times per day for above mentioned conditions of skin, pain & arthritis Or Take 3 per day for general health and well being.

Can Young Children Take Emu Oil Capsules?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is safe to be taken orally by children. However, if very young children have problems swallowing the Emu Oil Capsules, it is advisable to cut the capsule and mix the emu oil contents with their juices, drinks or food that they are eating or drinking. In fact, the grade of oil found in the bottles of Emu Tracks Emu Oil are of the same food and therapeutic grade as the capsules. Even though it can also be taken right off the bottle, care must be taken to ensure that the nozzle is clean and free from contaminants during daily use.

Can I Apply Emu Oil On My Swollen Eyelids?

Emu oil from Emu Tracks is Hypoallergenic and suitable for ALL skin types on Any affected areas of the body without side effects. Emu Oil contains No Preservatives, Additives, Chemicals, Fragrance or Petrochemicals that may irritate sensitive skin. It does not sting when applied to open cuts and wounds. Therefore, it should not be painful when it accidentally gets into the eyes. H0wever, in the unlikely event that there is discomfort when it gets into eyes, flush with a lot of water and consult a physician if needed.

What’s The Difference Between Australian & American or Other Emu Oil?

Plattsburgh State University of New York. Volume 5 (2011) 77 Titled ;” An ecological and cultural review of the emu (Dromaius novaehollandiae) By Carroll and Christopher T. Martine “Therapeutic properties can vary greatly depending on the diet and lifestyle of individual birds.” “The Whitehouse et al. (1998) study also produced evidence that among farmed birds, oil from those farmed in Australia had far better therapeutic properties than those farmed in North America or Europe. There is 1-2% of emu oil composition that has not been positively identified, but it is thought to contain a varying mixture of natural antioxidants and other enhancers (Lindsay 2010). The Australian birds were farmed by Aborigines, suggesting that a more natural, stress-free state (due to a unique knowledge of the emu that is not present in the west) creates a more therapeutic composition in the oil (Lindsay 2010).” Emus are native to Australia and therefore any attempts to breed from a flock of birds outside of Australia, no matter how huge, will be limited and naturally affect the quality of the oil.

Is It Painful To Apply Emu Oil On Open Wounds?

Emu Oil does not sting or cause more pain when applied directly to open wounds, burns or cuts. Emu Oil offers relief and rapid cell regeneration to the affected areas.

What To Do If I Accidentally Ingest Emu Oil?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied areas near the mouth, lips because it is even safe to be taken orally. It is suitable for all skin types includng infants, since it is Mild & Hypoallergenic.

Can I Apply Emu Oil On My Lips?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied to areas near the mouth, lips because it is even safe to be taken orally. Emu Oil is a superior moisturiser suitable as a lip balm as well.

Can Emu Oil Be Used For Arthritis?

Research done in universities & hospitals proved scientifically that emu oil possesses anti-inflammatory qualities that helps reduce arthritis and pain. Emu Tracks Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration and 100% natural with no added chemicals, additives and preservatives. It has no known side effects and does not interfere with other medications. How to use: Massage Emu Oil Balm into the affected area 3-4 times daily for better results. For chronic cases, supplement with oral consumption of Emu Tracks Emu Oil Capsules up to 3 capsules, 3 times per day.

What Makes Emu Oil So Effective?

Emu Oil from the Australian native bird of the Emu is primarily comprised of essential fatty acids. These Omegas 3,6 & 9 are essential for health and well being as it is not produced in human beings. Consuming essential fatty acids is helpful in treatment of skin problems, arthritic conditions and gastro-intestinal conditions. Emu Oil is also rich in vitamins A,D,E & F. EmuTracks Bio-Active™ Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks proprietary rendering of the emu oil maximises the therapeutic activity in the oil. It is 100% Natural and contains No Preservatives, Additives, Colourings, Fragrances or Petrochemicals.

Is Emu Oil Safe For Eczema, Dry & Itchy, Sensitive Skin?

Short Answer – YES! Emu Oil is a superb moisturizer with fast penetrating, anti-inflammatory properties, so it is able to deliver fast & effective relief to affected areas. Emu Tracks Emu Oil is Certified Therapeutic Grade by Therapeutic Goods Administration, Dept of Health of the Australian Govt. It does not contain preservatives, chemicals, additives, coloring or fragrances and is even safe for consumption. It has been tested in research institutions both in Australia & US and has No Known Side Effects.

Can I Take Emu Oil Capsules With Other Medications?

Emu oil is a source of Essential Fatty Acids, Omega 3,6 & 9. It is used as a supplement (not medication) for good health and well being. As such, Emu Oil Capsules can be taken with other medications, without complications or side effects.

Are the products organic?

Our key ingredient, the coconut oil is certified organic.   Some of our other key ingredients are organic and are marked on the label.

Are the products suitable for vegans?

Coconut Tree products do not contain animal derived ingredients and are suitable for vegans with the exception of our Coconut Calm Balm which contains lanolin and beeswax.

Are the products suitable for Asian hair?

Our products are suitable for all hair types including Asian hair as the coconut oil in our products has the ability to penetrate the hair cuticle and nourish the hair from the inside. Our products will not weigh your hair down or leave an oil residue.

Are the products suitable for coloured hair?

Our hair care range is a great way to revitalize and nurture colour treated hair to deeply moisturize and add proteins to restore strength and lustre.

Are Down to Earth’s products certified natural or organic?

Natural and organic product certifications can be costly and these costs are often passed onto the customer. At Down To Earth Care, we have chosen to keep our products affordable.

The individual organic ingredients we use in our products are certified.

Overall, we adhere as far as possible to the standards of natural and organic certification. We also help our customers make informed decisions by availing as much information as possible about our processes and products on our websites or to call & email us.

Are the products natural?

Our products contain only natural or naturally derived ingredients. As 60% of what you apply to your skin is absorbed into your bloodstream, we believe that what goes on your skin and hair should not only be effective but should also be good enough to eat.
To keep our products fresh, we use natural preservative systems approved for use in natural cosmetics and antioxidants that are very effective in maintaining the freshness of every product.

Can Emu Oil Be Used For Arthritis?

Research done in universities & hospitals proved scientifically that emu oil possesses anti-inflammatory qualities that helps reduce arthritis and pain. Emu Tracks Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration and 100% natural with no added chemicals, additives and preservatives. It has no known side effects and does not interfere with other medications. How to use: Massage Emu Oil Balm into the affected area 3-4 times daily for better results. For chronic cases, supplement with oral consumption of Emu Tracks Emu Oil Capsules up to 3 capsules, 3 times per day.

Can I Apply Emu Oil For Baby Eczema?

Emu Oil For Baby Eczema

ABSOLUTELY! Test results show that Emu Oil is HYPOALLERGENIC and does not cause any irritation on a baby’s sensitive skin. It is suitable for ALL skin types. Try It!

Can I Apply Emu Oil On My Swollen Eyelids?

Emu oil from Emu Tracks is Hypoallergenic and suitable for ALL skin types on Any affected areas of the body without side effects. Emu Oil contains No Preservatives, Additives, Chemicals, Fragrance or Petrochemicals that may irritate sensitive skin. It does not sting when applied to open cuts and wounds. Therefore, it should not be painful when it accidentally gets into the eyes. H0wever, in the unlikely event that there is discomfort when it gets into eyes, flush with a lot of water and consult a physician if needed.

Can I Take Emu Oil Capsules With Other Medications?

Emu oil is a source of Essential Fatty Acids, Omega 3,6 & 9. It is used as a supplement (not medication) for good health and well being. As such, Emu Oil Capsules can be taken with other medications, without complications or side effects.

Can I use Coconut Tree products during pregnancy?

Our products are gentle and non-toxic and should be safe to use during pregnancy, however as some contain essential oils it is always wise to read the label and to consult your doctor if in doubt and when using new products during pregnancy.

Can I Apply Emu Oil On My Lips?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied to areas near the mouth, lips because it is even safe to be taken orally. Emu Oil is a superior moisturiser suitable as a lip balm as well.

Can Young Children Take Emu Oil Capsules?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is safe to be taken orally by children. However, if very young children have problems swallowing the Emu Oil Capsules, it is advisable to cut the capsule and mix the emu oil contents with their juices, drinks or food that they are eating or drinking. In fact, the grade of oil found in the bottles of Emu Tracks Emu Oil are of the same food and therapeutic grade as the capsules. Even though it can also be taken right off the bottle, care must be taken to ensure that the nozzle is clean and free from contaminants during daily use.

Can Coconut Tree products be used on children and infants?

Yes, our products are gentle enough to be used on children. Our Coconut Calm Balm has been specially formulated for use on babies and does not contain fragrance or essential oils.

Does Emu Oil Smell?

Emu Tracks Emu Oil is fragrance-free. There are no additives, chemicals or preservatives added to our oil. So, Emu Oil does have a very faint smell just like any oil from fats. However, about 15mins after application, the oil is fully absorbed into the skin, leaving no residue or smell. Some customers actually add a few drops of Lavender essential oil into a bottle of emu oil for a nice smelling application.

Do your products contain parabens, sulphates or mineral oils?

Our products do not contain sulphates (SLS, SLES), synthetic colours or fragrances. We use coconut or naturally derived, non-drying ingredients such as Coco Glucoside derived from coconut oil and fruit sugar for cleansing hair and skin without stripping the skin’s natural oils.
We do not use mineral oils, only naturally derived plant and seed based oils such as coconut oil, rosehip oil, jojoba oil. All ingredients are listed on our website and on our product labels.

Emu Tracks: Therapeutic Grade Certification


Emu Tracks Emu Oil Products are Certified By The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks is the standard oil for most emu oil research in Australian universities & hospitals. This gives you peace of mind to know that you are paying for quality when you buy Emu Tracks products.

Faulty or Wrong Products

In the unlikely event the product is faulty, or it is not the product you ordered please contact Nature Sanctuary Pte Ltd at +65 90266800 or email EmuTracksAsia@gmail.com within 14 days of receipt of your order.

How Many Emu Oil Capsules Can I Take?

Emu Tracks Emu Oil Capsules are 750mg per capsule of Therapeutic Grade Certified, Bio Active™ Emu Oil Depending on severity of skin or arthritic condition, Take 3 capsules, 2 to 3 times per day for above mentioned conditions of skin, pain & arthritis Or Take 3 per day for general health and well being.

How To Use Emu Oil?

Emu Oil Can Applied Topically Or Taken Orally.

Topically: Apply a small quantity to affected skin condition ONE drop covers the size of one’s palm Spread it out evenly Emu oil will be absorbed within 15mins and does not feel oily IF it feels oily after this time, you’ve probably applied too much Apply as often as needed, whenever it feels itchy. Emu Tracks Emu Oil contains no preservatives, chemicals & additives and Does Not Cause Any Side Effects. It is suitable to be applied around the eyes and on lips. Orally: Emu Tracks Emu Oil Capsules are 750mg per capsule of Certified Therapeutic Grade, Bio Active™ Emu Oil Take 3 capsules, 2-3 times per day depending on severity of skin, pain & arthritic condition Take 3 per day for general health & well being

How long do your products last once opened?

We recommend using each product within 6 months of opening.

How do I use the products?

Please refer to our ‘How to Use guide’ for each product.

How are Down to Earth products manufactured?

Down to Earth’s products are manufactured and packed by specialists in organic and natural skincare, under clinical conditions and quality assured in a laboratory. Our manufacturing facility is one of few facilities in South Africa that adheres to the strict guidelines of ECOCERT accreditation.

ECOCERT is the largest organic certification organisation in the world.

Is Emu Oil Suitable For Sensitive Skin?

Answer: 100% YES! Scientific studies shows that Emu Tracks Emu Oil is HYPOALLERGENIC & TGA Certified, it is therefore suitable for ALL skin types including sensitive and baby skin. In addition, Emu Tracks Pure Emu Oil is 100% Natural with No Additives, Preservatives, Colorings, Fragrances or Petrochemicals. Go to these locations and Buy & Try It!

Is Emu Oil Safe For Eczema, Dry & Itchy, Sensitive Skin?

Short Answer – YES! Emu Oil is a superb moisturizer with fast penetrating, anti-inflammatory properties, so it is able to deliver fast & effective relief to affected areas. Emu Tracks Emu Oil is Certified Therapeutic Grade by Therapeutic Goods Administration, Dept of Health of the Australian Govt. It does not contain preservatives, chemicals, additives, coloring or fragrances and is even safe for consumption. It has been tested in research institutions both in Australia & US and has No Known Side Effects.

Is It Painful To Apply Emu Oil On Open Wounds?

Emu Oil does not sting or cause more pain when applied directly to open wounds, burns or cuts. Emu Oil offers relief and rapid cell regeneration to the affected areas.

Is the topical use of essential oils safe during pregnancy?

There are a wide variety of opinions on the use of essential oils while pregnant. The main concerns are the risk of essential oil compounds crossing over into the placenta and the possibility of miscarriage during the first trimester.

The essential oils used in Down To Earth Care products are diluted below 1% and as a result will not have any adverse effect during pregnancy. Since there are no records of birth abnormalities due to essential oils, either by inhalation or by topical application, you can be assured that Down to Earth products are absolutely safe to use.

Read our blogpost to find out more about the essential oils we use in our products: The role of essential oils in skincare

Orders & Delivery

All orders will only be dispatched when full payment of goods is received. We dispatch orders on the same day or next business day in most cases. Local deliveries within Singapore, packages are sent by SingPost Smartpac or QExpress. Outside of Singapore, parcels are sent via DHL.
Nature’s Sanctuary (EmuTracksAsia.com) is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Replacement items will be dispatched at our discretion after we have determined the cause.
.

Returns Policy

As our customers, you are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase Emu Tracks Emu Oil Products imported by Nature Sanctuary Pte Ltd. If for any reason you are not completely satisfied with any purchase(s) you made, we are happy to offer refunds, exchanges or replacements on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Nature Sanctuary Pte Ltd is committed to its obligations to consumers under Singapore laws. Each request for an exchange or refund will be dealt with on its merits.

Refund Method

Refunds from orders in EmuTracksAsia.com will be credited to your credit card / bank account directly.

Where are our products made?

We are 100% Australian owned and our products are fully manufactured in Queensland, Australia.

Where Can I Buy Emu Oil Products?

Outlet Locations To Buy Emu Oil

For Emu Tracks Bio Active™ Emu Oil Products are conveniently located in the following locations. Almost ALL pickup points are situated near MRT stations and Thomson Medical Hospital pharmacy. Now, Emu Oil’s Effective Fast Relief is made even FASTER! Addresses here EmuTracksAsia.com/Outlets

What To Do If I Accidentally Ingest Emu Oil?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied areas near the mouth, lips because it is even safe to be taken orally. It is suitable for all skin types includng infants, since it is Mild & Hypoallergenic.

What Makes Emu Oil So Effective?

Emu Oil from the Australian native bird of the Emu is primarily comprised of essential fatty acids. These Omegas 3,6 & 9 are essential for health and well being as it is not produced in human beings. Consuming essential fatty acids is helpful in treatment of skin problems, arthritic conditions and gastro-intestinal conditions. Emu Oil is also rich in vitamins A,D,E & F. EmuTracks Bio-Active™ Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks proprietary rendering of the emu oil maximises the therapeutic activity in the oil. It is 100% Natural and contains No Preservatives, Additives, Colourings, Fragrances or Petrochemicals.

What’s The Difference Between Australian & American or Other Emu Oil?

Plattsburgh State University of New York. Volume 5 (2011) 77 Titled ;” An ecological and cultural review of the emu (Dromaius novaehollandiae) By Carroll and Christopher T. Martine “Therapeutic properties can vary greatly depending on the diet and lifestyle of individual birds.” “The Whitehouse et al. (1998) study also produced evidence that among farmed birds, oil from those farmed in Australia had far better therapeutic properties than those farmed in North America or Europe. There is 1-2% of emu oil composition that has not been positively identified, but it is thought to contain a varying mixture of natural antioxidants and other enhancers (Lindsay 2010). The Australian birds were farmed by Aborigines, suggesting that a more natural, stress-free state (due to a unique knowledge of the emu that is not present in the west) creates a more therapeutic composition in the oil (Lindsay 2010).” Emus are native to Australia and therefore any attempts to breed from a flock of birds outside of Australia, no matter how huge, will be limited and naturally affect the quality of the oil.

What is Down to Earth product packaging made of?

All product jars are made of Polypropylene (PP) which is a thermoplastic polymer (plastic). Its plastic recyclable code is ‘5’. Our product tubes are made of low-density polyethylene (LDPE) which is a thermoplastic made from the monomer ethylene (plastic). Its plastic recyclable code is ‘4’. These plastics do not leach harmful chemicals and have high resistance to solvents. They are considered safe. Our product cartons are made of recyclable paper. All these materials comply with ECOCERT packaging material regulations.

What does 'pH balanced for skin' mean?

The outermost layer of the skin (epidermis) is slightly acidic, ranging between a pH level of 5.4 and 6.5. When the pH of the skin is disrupted and becomes alkaline (often a side effect of common soaps) the skin becomes dehydrated, irritated, flaky, rough and prone to infection.

All Down to Earth products are pH balanced for normal and healthy skin at a level of 5.5.

What ingredients do Down to Earth avoid including in their products?

Listed below are some of the most common toxic ingredients used in conventional skincare, but this list is not exhaustive. We adhere to avoid using ingredients prohibited by ECOCERT. Some of these ingredients are harmful to human beings and many others are officially labelled as “probably” harmful to humans, we encourage you to read labels and avoid buying products containing these ingredients. Another major cause for concern is that many of these ingredients are washed down drains in large quantities. These end up in our waterways, damaging our environment and disrupting our ecosystems.

Here’s a list of ingredients to watch out for:
• Petrochemicals such as propylene glycol, polyethylene glycol (PEG), petrolatum, mineral oil, petroleum jelly and paraffin wax
• Ethanolamines such as diethanolamine (DEA), triethanolamine (TEA) and monoethanolamine (MEA)
• Sulphated surfactants which include sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES)
• Parabens which include methylparaben, proplyparaben and butylparaben
• Phthalathes (usually hidden in ingredients like “parfum” or “fragrance”)
• Artificial colours, dyes and fragrances

Will the coconut oil weigh my hair down or make my hair oily?

No, our products are formulated to leave your hair soft and silky without weighing it down or resulting in oily hair and scalp.

Who are Beauty Without Cruelty?

Beauty Without Cruelty (BWC) is an animal rights organisation worldwide that endorses products which are not tested on animals.

Their endorsement policies are strict, ensuring adherence to true humane status. Products are not allowed to contain substances obtained as a result of the suffering or death of an animal and attested by written assurances from ingredient supply companies.

Their mission is to bring about change in South Africa for the ethical testing of cosmetics and personal care products. The European Union, India, Israel and now Brazil have all banned animal testing, proving it is possible to have a thriving cosmetics industry without cruel animal tests.

Their approved list of products is known as the humane guide. Down to Earth listed and endorsed on the humane guide.

Who are ECOCERT?

ECOCERT is an organic certification organisation which was founded in France. Though based in Europe, it conducts inspections in over 80 countries, effectively making it one of the largest and renowned organic certification organisations in the world. It was the very first certification body to develop standards for “natural and organic cosmetics”. Down to Earth Care products adheres to their strict standards.

Why is argan and coconut oil included in the hair products?The coconut oil in

our products coconut oil is combined with argan oil to enhance the moisturizing qualities and get the best from both of these natural hair treatments. We combine the argan oil for its high antioxidant & cuticle sealing qualities to protect from UV, dryness and environmental stressors with coconut oil for it’s ability to deeply penetrate the hair shaft and nourish hair and scalp with essential fatty acids and hair proteins. The coconut oil also offers antibacterial and antifungal properties to hair follicles and scalp.

Why are Down to Earth products 99.5% natural?

To ensure product stability and quality, we use two preservatives in very small quantities which are known to be safe, namely Benzyl Alcohol and Dehydroacetic Acid. These two synthetic ingredients are ECOCERT approved preservatives based on nature identical compounds.

Why use natural products?

Natural products are made up of only, or almost only, natural ingredients and are manufactured with appropriate processes to maintain ingredient purity. Natural products use no animal testing in its development, use biodegradable ingredients and environmentally sensitive packaging. Natural products avoid any ingredients with a suspected human health risk and are devoid of parabens, petroleum compounds and synthetic fragrances. The ethos of the natural product producer is to be transparent and to fully disclose ingredients accurately and truthfully.

Why would you want anything else? At Down to Earth we believe the Earth provides all you need to nurture and heal.

Read our blogpost for more information: Why go natural? And what you should know when you do

Why is the texture, colour and viscosity different from previous bottle?

Emu oil is a natural product. It is produced in batches and the texture, colour can differ from batch to batch depending on the emu birds. The texture can range from clear looking oil to milky, creamy to grainy feel. The viscosity also differs, more so in colder climate. Like other oils, emu oil will be slow flowing or even harden if the weather is cold enough. All these do not affect the efficacy of the oil. Emu Tracks also ensures that the products are produced fresh when the order is made and thus all products are within the expiry date.

Why is the vegan status of Down to Earth products important?

Vegans adopt a lifestyle that avoids animal exploitation and cruelty. This includes food, clothes, and products. Veganism is growing in popularity as many practises related to animals are cause for concern from a cruelty, sustainability and environmental aspect.

Down to Earth Care products are vegan-friendly and we are listed on the Vegan SA directory and comply with their strict listing criteria. The one exception is the use of beeswax in our African Potato Cream.

Orders & Delivery

All orders will only be dispatched when full payment of goods is received. We dispatch orders on the same day or next business day in most cases. Local deliveries within Singapore, packages are sent by SingPost Smartpac or QExpress. Outside of Singapore, parcels are sent via DHL.
Nature’s Sanctuary (EmuTracksAsia.com) is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Replacement items will be dispatched at our discretion after we have determined the cause.
.

Faulty or Wrong Products

In the unlikely event the product is faulty, or it is not the product you ordered please contact Nature Sanctuary Pte Ltd at +65 90266800 or email EmuTracksAsia@gmail.com within 14 days of receipt of your order.

Refund Method

Refunds from orders in EmuTracksAsia.com will be credited to your credit card / bank account directly.

Returns Policy

As our customers, you are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase Emu Tracks Emu Oil Products imported by Nature Sanctuary Pte Ltd. If for any reason you are not completely satisfied with any purchase(s) you made, we are happy to offer refunds, exchanges or replacements on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Nature Sanctuary Pte Ltd is committed to its obligations to consumers under Singapore laws. Each request for an exchange or refund will be dealt with on its merits.

Are the products organic?

Our key ingredient, the coconut oil is certified organic.   Some of our other key ingredients are organic and are marked on the label.

Are the products natural?

Our products contain only natural or naturally derived ingredients. As 60% of what you apply to your skin is absorbed into your bloodstream, we believe that what goes on your skin and hair should not only be effective but should also be good enough to eat.
To keep our products fresh, we use natural preservative systems approved for use in natural cosmetics and antioxidants that are very effective in maintaining the freshness of every product.

Do your products contain parabens, sulphates or mineral oils?

Our products do not contain sulphates (SLS, SLES), synthetic colours or fragrances. We use coconut or naturally derived, non-drying ingredients such as Coco Glucoside derived from coconut oil and fruit sugar for cleansing hair and skin without stripping the skin’s natural oils.
We do not use mineral oils, only naturally derived plant and seed based oils such as coconut oil, rosehip oil, jojoba oil. All ingredients are listed on our website and on our product labels.

Are the products suitable for vegans?

Coconut Tree products do not contain animal derived ingredients and are suitable for vegans with the exception of our Coconut Calm Balm which contains lanolin and beeswax.

Can I use Coconut Tree products during pregnancy?

Our products are gentle and non-toxic and should be safe to use during pregnancy, however as some contain essential oils it is always wise to read the label and to consult your doctor if in doubt and when using new products during pregnancy.

Can Coconut Tree products be used on children and infants?

Yes, our products are gentle enough to be used on children. Our Coconut Calm Balm has been specially formulated for use on babies and does not contain fragrance or essential oils.

Where are our products made?

We are 100% Australian owned and our products are fully manufactured in Queensland, Australia.

How long do your products last once opened?

We recommend using each product within 6 months of opening.

How do I use the products?

Please refer to our ‘How to Use guide’ for each product.

Are the products suitable for Asian hair?

Our products are suitable for all hair types including Asian hair as the coconut oil in our products has the ability to penetrate the hair cuticle and nourish the hair from the inside. Our products will not weigh your hair down or leave an oil residue.

Are the products suitable for coloured hair?

Our hair care range is a great way to revitalize and nurture colour treated hair to deeply moisturize and add proteins to restore strength and lustre.

Why is argan and coconut oil included in the hair products?The coconut oil in

our products coconut oil is combined with argan oil to enhance the moisturizing qualities and get the best from both of these natural hair treatments. We combine the argan oil for its high antioxidant & cuticle sealing qualities to protect from UV, dryness and environmental stressors with coconut oil for it’s ability to deeply penetrate the hair shaft and nourish hair and scalp with essential fatty acids and hair proteins. The coconut oil also offers antibacterial and antifungal properties to hair follicles and scalp.

Will the coconut oil weigh my hair down or make my hair oily?

No, our products are formulated to leave your hair soft and silky without weighing it down or resulting in oily hair and scalp.

Why use natural products?

Natural products are made up of only, or almost only, natural ingredients and are manufactured with appropriate processes to maintain ingredient purity. Natural products use no animal testing in its development, use biodegradable ingredients and environmentally sensitive packaging. Natural products avoid any ingredients with a suspected human health risk and are devoid of parabens, petroleum compounds and synthetic fragrances. The ethos of the natural product producer is to be transparent and to fully disclose ingredients accurately and truthfully.

Why would you want anything else? At Down to Earth we believe the Earth provides all you need to nurture and heal.

Read our blogpost for more information: Why go natural? And what you should know when you do

Why are Down to Earth products 99.5% natural?

To ensure product stability and quality, we use two preservatives in very small quantities which are known to be safe, namely Benzyl Alcohol and Dehydroacetic Acid. These two synthetic ingredients are ECOCERT approved preservatives based on nature identical compounds.

What is Down to Earth product packaging made of?

All product jars are made of Polypropylene (PP) which is a thermoplastic polymer (plastic). Its plastic recyclable code is ‘5’. Our product tubes are made of low-density polyethylene (LDPE) which is a thermoplastic made from the monomer ethylene (plastic). Its plastic recyclable code is ‘4’. These plastics do not leach harmful chemicals and have high resistance to solvents. They are considered safe. Our product cartons are made of recyclable paper. All these materials comply with ECOCERT packaging material regulations.

How are Down to Earth products manufactured?

Down to Earth’s products are manufactured and packed by specialists in organic and natural skincare, under clinical conditions and quality assured in a laboratory. Our manufacturing facility is one of few facilities in South Africa that adheres to the strict guidelines of ECOCERT accreditation.

ECOCERT is the largest organic certification organisation in the world.

What does 'pH balanced for skin' mean?

The outermost layer of the skin (epidermis) is slightly acidic, ranging between a pH level of 5.4 and 6.5. When the pH of the skin is disrupted and becomes alkaline (often a side effect of common soaps) the skin becomes dehydrated, irritated, flaky, rough and prone to infection.

All Down to Earth products are pH balanced for normal and healthy skin at a level of 5.5.

Is the topical use of essential oils safe during pregnancy?

There are a wide variety of opinions on the use of essential oils while pregnant. The main concerns are the risk of essential oil compounds crossing over into the placenta and the possibility of miscarriage during the first trimester.

The essential oils used in Down To Earth Care products are diluted below 1% and as a result will not have any adverse effect during pregnancy. Since there are no records of birth abnormalities due to essential oils, either by inhalation or by topical application, you can be assured that Down to Earth products are absolutely safe to use.

Read our blogpost to find out more about the essential oils we use in our products: The role of essential oils in skincare

Who are Beauty Without Cruelty?

Beauty Without Cruelty (BWC) is an animal rights organisation worldwide that endorses products which are not tested on animals.

Their endorsement policies are strict, ensuring adherence to true humane status. Products are not allowed to contain substances obtained as a result of the suffering or death of an animal and attested by written assurances from ingredient supply companies.

Their mission is to bring about change in South Africa for the ethical testing of cosmetics and personal care products. The European Union, India, Israel and now Brazil have all banned animal testing, proving it is possible to have a thriving cosmetics industry without cruel animal tests.

Their approved list of products is known as the humane guide. Down to Earth listed and endorsed on the humane guide.

Why is the vegan status of Down to Earth products important?

Vegans adopt a lifestyle that avoids animal exploitation and cruelty. This includes food, clothes, and products. Veganism is growing in popularity as many practises related to animals are cause for concern from a cruelty, sustainability and environmental aspect.

Down to Earth Care products are vegan-friendly and we are listed on the Vegan SA directory and comply with their strict listing criteria. The one exception is the use of beeswax in our African Potato Cream.

What ingredients do Down to Earth avoid including in their products?

Listed below are some of the most common toxic ingredients used in conventional skincare, but this list is not exhaustive. We adhere to avoid using ingredients prohibited by ECOCERT. Some of these ingredients are harmful to human beings and many others are officially labelled as “probably” harmful to humans, we encourage you to read labels and avoid buying products containing these ingredients. Another major cause for concern is that many of these ingredients are washed down drains in large quantities. These end up in our waterways, damaging our environment and disrupting our ecosystems.

Here’s a list of ingredients to watch out for:
• Petrochemicals such as propylene glycol, polyethylene glycol (PEG), petrolatum, mineral oil, petroleum jelly and paraffin wax
• Ethanolamines such as diethanolamine (DEA), triethanolamine (TEA) and monoethanolamine (MEA)
• Sulphated surfactants which include sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES)
• Parabens which include methylparaben, proplyparaben and butylparaben
• Phthalathes (usually hidden in ingredients like “parfum” or “fragrance”)
• Artificial colours, dyes and fragrances

Are Down to Earth’s products certified natural or organic?

Natural and organic product certifications can be costly and these costs are often passed onto the customer. At Down To Earth Care, we have chosen to keep our products affordable.

The individual organic ingredients we use in our products are certified.

Overall, we adhere as far as possible to the standards of natural and organic certification. We also help our customers make informed decisions by availing as much information as possible about our processes and products on our websites or to call & email us.

Who are ECOCERT?

ECOCERT is an organic certification organisation which was founded in France. Though based in Europe, it conducts inspections in over 80 countries, effectively making it one of the largest and renowned organic certification organisations in the world. It was the very first certification body to develop standards for “natural and organic cosmetics”. Down to Earth Care products adheres to their strict standards.

Does Emu Oil Smell?

Emu Tracks Emu Oil is fragrance-free. There are no additives, chemicals or preservatives added to our oil. So, Emu Oil does have a very faint smell just like any oil from fats. However, about 15mins after application, the oil is fully absorbed into the skin, leaving no residue or smell. Some customers actually add a few drops of Lavender essential oil into a bottle of emu oil for a nice smelling application.

Why is the texture, colour and viscosity different from previous bottle?

Emu oil is a natural product. It is produced in batches and the texture, colour can differ from batch to batch depending on the emu birds. The texture can range from clear looking oil to milky, creamy to grainy feel. The viscosity also differs, more so in colder climate. Like other oils, emu oil will be slow flowing or even harden if the weather is cold enough. All these do not affect the efficacy of the oil. Emu Tracks also ensures that the products are produced fresh when the order is made and thus all products are within the expiry date.

How To Use Emu Oil?

Emu Oil Can Applied Topically Or Taken Orally.

Topically: Apply a small quantity to affected skin condition ONE drop covers the size of one’s palm Spread it out evenly Emu oil will be absorbed within 15mins and does not feel oily IF it feels oily after this time, you’ve probably applied too much Apply as often as needed, whenever it feels itchy. Emu Tracks Emu Oil contains no preservatives, chemicals & additives and Does Not Cause Any Side Effects. It is suitable to be applied around the eyes and on lips. Orally: Emu Tracks Emu Oil Capsules are 750mg per capsule of Certified Therapeutic Grade, Bio Active™ Emu Oil Take 3 capsules, 2-3 times per day depending on severity of skin, pain & arthritic condition Take 3 per day for general health & well being

Emu Tracks: Therapeutic Grade Certification


Emu Tracks Emu Oil Products are Certified By The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks is the standard oil for most emu oil research in Australian universities & hospitals. This gives you peace of mind to know that you are paying for quality when you buy Emu Tracks products.

Can I Apply Emu Oil For Baby Eczema?

Emu Oil For Baby Eczema

ABSOLUTELY! Test results show that Emu Oil is HYPOALLERGENIC and does not cause any irritation on a baby’s sensitive skin. It is suitable for ALL skin types. Try It!

Is Emu Oil Suitable For Sensitive Skin?

Answer: 100% YES! Scientific studies shows that Emu Tracks Emu Oil is HYPOALLERGENIC & TGA Certified, it is therefore suitable for ALL skin types including sensitive and baby skin. In addition, Emu Tracks Pure Emu Oil is 100% Natural with No Additives, Preservatives, Colorings, Fragrances or Petrochemicals. Go to these locations and Buy & Try It!

Where Can I Buy Emu Oil Products?

Outlet Locations To Buy Emu Oil

For Emu Tracks Bio Active™ Emu Oil Products are conveniently located in the following locations. Almost ALL pickup points are situated near MRT stations and Thomson Medical Hospital pharmacy. Now, Emu Oil’s Effective Fast Relief is made even FASTER! Addresses here EmuTracksAsia.com/Outlets

How Many Emu Oil Capsules Can I Take?

Emu Tracks Emu Oil Capsules are 750mg per capsule of Therapeutic Grade Certified, Bio Active™ Emu Oil Depending on severity of skin or arthritic condition, Take 3 capsules, 2 to 3 times per day for above mentioned conditions of skin, pain & arthritis Or Take 3 per day for general health and well being.

Can Young Children Take Emu Oil Capsules?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is safe to be taken orally by children. However, if very young children have problems swallowing the Emu Oil Capsules, it is advisable to cut the capsule and mix the emu oil contents with their juices, drinks or food that they are eating or drinking. In fact, the grade of oil found in the bottles of Emu Tracks Emu Oil are of the same food and therapeutic grade as the capsules. Even though it can also be taken right off the bottle, care must be taken to ensure that the nozzle is clean and free from contaminants during daily use.

Can I Apply Emu Oil On My Swollen Eyelids?

Emu oil from Emu Tracks is Hypoallergenic and suitable for ALL skin types on Any affected areas of the body without side effects. Emu Oil contains No Preservatives, Additives, Chemicals, Fragrance or Petrochemicals that may irritate sensitive skin. It does not sting when applied to open cuts and wounds. Therefore, it should not be painful when it accidentally gets into the eyes. H0wever, in the unlikely event that there is discomfort when it gets into eyes, flush with a lot of water and consult a physician if needed.

What’s The Difference Between Australian & American or Other Emu Oil?

Plattsburgh State University of New York. Volume 5 (2011) 77 Titled ;” An ecological and cultural review of the emu (Dromaius novaehollandiae) By Carroll and Christopher T. Martine “Therapeutic properties can vary greatly depending on the diet and lifestyle of individual birds.” “The Whitehouse et al. (1998) study also produced evidence that among farmed birds, oil from those farmed in Australia had far better therapeutic properties than those farmed in North America or Europe. There is 1-2% of emu oil composition that has not been positively identified, but it is thought to contain a varying mixture of natural antioxidants and other enhancers (Lindsay 2010). The Australian birds were farmed by Aborigines, suggesting that a more natural, stress-free state (due to a unique knowledge of the emu that is not present in the west) creates a more therapeutic composition in the oil (Lindsay 2010).” Emus are native to Australia and therefore any attempts to breed from a flock of birds outside of Australia, no matter how huge, will be limited and naturally affect the quality of the oil.

Is It Painful To Apply Emu Oil On Open Wounds?

Emu Oil does not sting or cause more pain when applied directly to open wounds, burns or cuts. Emu Oil offers relief and rapid cell regeneration to the affected areas.

What To Do If I Accidentally Ingest Emu Oil?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied areas near the mouth, lips because it is even safe to be taken orally. It is suitable for all skin types includng infants, since it is Mild & Hypoallergenic.

Can I Apply Emu Oil On My Lips?

Emu Tracks Emu Oil is food grade oil. It is also Certified Therapeutic Grade by the Therapeutic Goods Administration, Dept of Health of the Australian Govt. It is therefore very safe when applied to areas near the mouth, lips because it is even safe to be taken orally. Emu Oil is a superior moisturiser suitable as a lip balm as well.

Can Emu Oil Be Used For Arthritis?

Research done in universities & hospitals proved scientifically that emu oil possesses anti-inflammatory qualities that helps reduce arthritis and pain. Emu Tracks Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration and 100% natural with no added chemicals, additives and preservatives. It has no known side effects and does not interfere with other medications. How to use: Massage Emu Oil Balm into the affected area 3-4 times daily for better results. For chronic cases, supplement with oral consumption of Emu Tracks Emu Oil Capsules up to 3 capsules, 3 times per day.

What Makes Emu Oil So Effective?

Emu Oil from the Australian native bird of the Emu is primarily comprised of essential fatty acids. These Omegas 3,6 & 9 are essential for health and well being as it is not produced in human beings. Consuming essential fatty acids is helpful in treatment of skin problems, arthritic conditions and gastro-intestinal conditions. Emu Oil is also rich in vitamins A,D,E & F. EmuTracks Bio-Active™ Emu Oil is Certified Therapeutic Grade by The Therapeutic Goods Administration, Dept of Health of the Australian Govt. Emu Tracks proprietary rendering of the emu oil maximises the therapeutic activity in the oil. It is 100% Natural and contains No Preservatives, Additives, Colourings, Fragrances or Petrochemicals.

Is Emu Oil Safe For Eczema, Dry & Itchy, Sensitive Skin?

Short Answer – YES! Emu Oil is a superb moisturizer with fast penetrating, anti-inflammatory properties, so it is able to deliver fast & effective relief to affected areas. Emu Tracks Emu Oil is Certified Therapeutic Grade by Therapeutic Goods Administration, Dept of Health of the Australian Govt. It does not contain preservatives, chemicals, additives, coloring or fragrances and is even safe for consumption. It has been tested in research institutions both in Australia & US and has No Known Side Effects.

Can I Take Emu Oil Capsules With Other Medications?

Emu oil is a source of Essential Fatty Acids, Omega 3,6 & 9. It is used as a supplement (not medication) for good health and well being. As such, Emu Oil Capsules can be taken with other medications, without complications or side effects.

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