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Privacy Policy

Nature Sanctuary Pte Ltd, together with Valeo Marketing Sdn Bhd and our related assets, ilovenatural.store, emutracksasia.com, Facebook.com/ilovenatural.store, Youtube Channel: ilovenaturalstore, collectively the “Website”, respect and treat your privacy with utmost care.

The terms of our privacy policy here are applicable to you when you access the Website.

We value your trust and relationship with us. The purpose of this privacy policy is to help you understand how we collect and use the personal information you provide us and to assist you in making informed decisions when using the Website, our products and information. 

By using the Website, information, products and information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Website.

Information Collected

The Website may collect certain personal information from you when you register to use the Website such as any e-mail, newsletter, membership, subscription, social media platforms, or chat including, but not limited to, your name, e-mail address, and location. 

We may also collect additional personal information, including your physical address, in order to deliver products. 

We may also collect certain non-personally identifiable information from users of our site, such as computer and connection information such as internet protocol address, the type of browser and operating system they use, the domain name of your Internet service provider, page views, content, and ad data you may have browsed. 

The Website is not responsible for the personally identifiable information you choose to submit in forums and social media platforms. This information is publicly available and can be read, collected, or used by other individuals to send you unsolicited messages. We will collect that information from your interactions with these platforms.

We use cookies (text files placed in your computer’s browser) and tracking technologies (IP address, web server log) to analyze your usage of our site, deliver relevant marketing messages, personalize your internet experience, and offer you more targeted and relevant products and information. 

Information Not Collected

The Website does not knowingly collect information from children or any individual under the age of 18 without the consent of a parent or guardian. If your child has registered on our site or that we have collected information from your child, please contact us so we can remove that information from our database.

We do not collect information about race, ethnicity, religious beliefs, sexual orientation and political opinions.

We also do not collect information about your health, including any existing or history of medical conditions, diagnoses, and/or injuries.

How Information Is Used

We do not sell or rent your contact information to any third parties.

We may use your personal information within the Website and associated websites to:

  1. process transactions with you;
  2. communicate with you, such as to respond to your inquiries, process payment, provide customer support, manage accounts and reward program, resolve a dispute, troubleshoot problems with your account, collect or refund monies;
  3. notify you of any changes to any legal terms applicable to the Website or any changes to this Privacy Policy;
  4. improve the Website, content and features offered on the Website;
  5. prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities so as to protect the Website, services, systems, information, employees, business partners, service providers, users, customers or others;
  6. contact you via Whatsapp, phone calls, SMS, email/snail mail to offer you coupons, discount and special promotions from time to time;
  7. conduct analytics to learn how users are engaging with the Website so as to increase your enjoyment by serving you better.


Your rights to opt-out

Your data belongs to you. Therefore, you can determine how we use your personal information to communicate with you and send you marketing information. You can opt-out by Whatsapp/SMS “UNSUB” to +65 86087926 or Email: [email protected]